Venturescape Polaire Homme

Hey Charles,

Thank you for your review of the Venturescape Men's Fleece - Retro Orange/Tidal Blue. I'm sorry to hear that the fleece wasn't quite what you expected in terms of the material weight and that our product photos didn't fully capture the dual orange detailing.

Your feedback about both the lighter feel of the fleece and how we're representing the colours in our photography is really valuable, and I'll make sure this gets passed on to both our product and photography teams so we can look at improving this.

Thanks again for taking the time to share your thoughts,

Jess
Passenger Team

Hello Mark, thanks for your order and for taking the time to share your honest feedback.

We're really sorry to hear that the blue Venturescape Men's Fleece didn't meet the same quality standards as your previous brown purchase, particularly with the inner lining. This is certainly not the experience we want our customers to have, especially when you've been happy with the same product before.

Your feedback about the quality differences between the two versions is really valuable to us, and we'll make sure to pass these comments to our product team so they can investigate this inconsistency. We want all our customers to receive the same high-quality products regardless of colour or when they purchase.

Given that this doesn't match the quality of your previous purchase, we'd be happy for you to return this item for a full refund using our returns service, if it's in a fully resaleable condition and with original tags attached.

Thanks again for your honest review and for giving us another chance with your second purchase,
Jess - Passenger Team