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    I can’t add an item to my bag

    If you're having trouble adding an item to your basket, it could be that the colour or size hasn't been selected. If you're still having problems, please let us know via our Contact Us page with the item details, and we'll take a look.

    Discount code problem

    Please note that most of our codes have a one-time use, and only one discount code can be used per order.

    If you're having problems with your code, there are a few things to check before letting us know:

    • Have you entered the code correctly? Codes are case and space sensitive.
    • Have you already used this code?
    • Are you trying to add more than one code to your order?
    • Has your code expired?

    If you're still having problems, please get in touch and we'll see what's going on.

    Trouble checking out

    If you're having trouble checking out, please get in touch via our Contact Us page and we'll take a look. To speed things up, please include the following details:

    • Details of error messages
    • Items in your cart
    • Payment method
    My account

    By creating an account you're able to view your previous orders, track current orders, and view returns information easily.

    If you're having problems accessing your account, please get in touch.

    Spotted an issue?

    If you've spotted a problem, or something doesn't look quite right then please do let us know. No one's perfect, but we'd like to get pretty close!